Christian Janiesch, SAP Research CEC Brisbane, SAP Australia Pty Ltd, Australia, e-mail:
c.janiesch(at)sap.com, Tel.: +61 7325 99547
Nicolas Repp, Multimedia Communications Lab – KOM, Technische Universität Darmstadt, email:
nicolas.repp(at)kom.tu-darmstadt.de, Tel.: +49 6151 16-6156
Enterprise Systems (ES) are typically understood as bundles of technology and business knowledge which integrate all facets of the enterprise to support operations and management holistically. Being off-the-shelf software ES have to be adapted to the user’s organization. With the recent trend to offer ES based on the principles of a service-oriented architecture (SOA), this adaptation faces a paradigmatically different set of challenges. The boundaries of SOA-based ES continuously dissolve and services are invoked across enterprises. Service calls are nested within processes which also often transcend the boundaries of a single organization, leading to so-called cross-organizational business processes. Diligent governance has been recognized in recent years as a major requirement for successful adaptation and operation of an SOA, especially for large ES. Governance in this changing world of service-enabled ES needs to encompass guidelines and rules which can be adopted and realized by the affected management processes. Governance must focus on the adoption and operation of an SOA as part of the enterprise architecture of a company. It must provide guidelines and mechanisms to ensure the integrity of an SOA and its adaptability to business and administration processes. New challenges emerge, e.g. through a change in roles and responsibilities, service lifecycles, standards, and finance. In order to provide homogenization of these issues, new governance approaches and corresponding applications have to be developed. But in order to be effective, the central challenge is to guarantee compliance to legal, technical as well as internal regulations.
This mini-track deals with the application and support of governance in service-enabled Enterprise Systems. It welcomes papers from academia as well as practice.
Papers can be uploaded using the conference system of AMCIS 2009.