Towards a Service Governance Framework for the Internet of Services
Key: JNR09-1
Author: Christian Janiesch, Michael Niemann, Nicolas Repp
Date: June 2009
Kind: In proceedings
Book title: Proceedings of the 17th European Conference on Information Systems, ECIS 2009
Abstract: Companies nowadays face constantly changing market conditions, new competitive threats, and new legal regulations. Service-oriented Architectures (SOA) provide a promising way to address these challenges at the level of the company’s IT infrastructure. The paradigm of the Internet of Services envisions trade on a global service-enabled internet. Governance frameworks have been introduced to guideline an enterprise’s organisation and IT and ensure smooth operations. More specifically, IT Governance and recently SOA Governance have been established. The basic structure of IT governance frameworks is applicable to SOA. However, they lack functionality or applicability concerning SOA-specific challenges. Current approaches that focus mere SOA Governance lack framework scope. The issue aggravates taking into account the current shift to a marketplace-like Internet of Services. We identify these issues and provide initial insights on building blocks for a Service Governance Framework that enables operations for companies in a brokered service network. We discuss service lifecycle phases, stakeholder roles, and management processes taking into consideration existing frameworks such as ITIL and CObIT as well as industry-specific approaches from companies such as SAP, Oracle, and HP.
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