The Digital Call Assistant: Determine Optimal Time Slots for Calls
Key: GAS04-2
Author: Manuel Goertz, Ralf Ackermann, Ralf Steinmetz
Date: November 2004
Kind: In proceedings
Book title: Second International Workshop on Multimedia Interactive Protocols and Systems (MIPS 2004)
Abstract: Communication plays a key role in today's businesses. Reaching a communication partner often has become a time consuming task. A multitude of potential communication channels with individual addresses forces a callee to guess an appropriate device at the right time. Under these circumstances additional information about a high probability to reach the calling target at a specific point in time enhances efficiency in communication. The decision when to call and the choice of the communication channel can be based on these information. This paper presents a Digital Call Assistant to determine an optimal time slot to place a call. The proposed approach combines calendar events and context information. The combination of these two information sources allows the creation of call plans which provide a list of possible time slots for communication with another user. The proposed planning application is going to form a novel part in our context-aware communication service framework.
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